FHL Client Feedback Tracker
Every complaint gets a verified fix, and every compliment gets noticed.
The FHL Client Feedback Tracker is Facility Hub Live's module for client complaints and compliments. Each item is logged by category, assigned, and tracked through corrective action, then confirmed with a service validation check so the fix is verified, not assumed. Compliments are tracked too, so good work is recognized. It is included in the Facility Hub Live base package.
What It Does
- One log for all feedback. Complaints and compliments in one place, filtered by type, status and category.
- Defect categories. Complaints are categorized, so repeat problems show up as a pattern instead of a string of emails.
- Corrective action, verified. A corrective-action verification step and a 5-day service validation confirm the fix held.
- Work orders. Feedback that needs a repair can be tied to a work order.
- Recognition. Compliments are recorded against the team that earned them.
Why It Matters
Most facility complaints are handled once and forgotten. The same restroom generates the same complaint a week later, and no one connects the two. Tracking every item to a verified close, by category, turns complaints into a list of root causes you can fix for good.
Frequently Asked Questions
Is the Client Feedback Tracker included in the base package?
Yes. It is part of the Facility Hub Live base package, with FHL Inspect and FHL Admin.
How is a fix verified?
Each complaint moves through corrective action and a service validation check, including a 5-day validation, before it is closed.
Does it track compliments too?
Yes. Compliments are logged alongside complaints, so good work is recorded and recognized.
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